Fast shipping across Romania and Bulgaria, with easybox pickup or home delivery for drones, components, and accessories
Fast shipping across Romania and Bulgaria, with easybox pickup or home delivery for drones, components, and accessories
Last updated: 27.07.2026
Please read the following provisions carefully, together with those specified in the Return Policy, the Privacy Policy and the Cookie Policy, as these apply each time you browse our Website, when you place an order or when you interact with us in any other way.
1.1.1. The terms used below, unless otherwise evident from context, have the following meaning:
We/the Company/the Operator means: ONE DRONE SOLUTIONS S.R.L., a limited liability company organized and operating under Romanian law, registered with the Trade Register under no. J2024016581003, with registered office in Suceava County, Herla Village, Slatina Commune, No. 324, room 1, tax identification number RO50440091, bank account RO58 INGB 0000 9999 1622 5445 opened at ING, share capital: 200 RON, with the following contact details: email: [email protected], phone: +40 742 301 892;
You/the Client/the User means: any natural or legal person accessing and using the Website or purchasing Goods presented by the Company;
The Website means: the internet page available at the address https://www.dronerion.ro together with all its sub-pages;
Products/Goods means: drones, mini-drones, drone accessories, telecommunications equipment for drones and other devices necessary to interact with them, together with other products presented on the Website by the Company, which you may purchase through the Website by placing an order. The Company aims to provide clients access to the most advanced drone technologies, ensuring they remain connected to innovations in this field;
Your Account/Client Account/User Account means: the account created through the Website, which allows you to purchase the Products presented by the Company;
Terms and Conditions means: all provisions contained on this page that apply to the relationship between the Company and You, when you access or use the Website or when you purchase Goods from the Website;
Distance Contract means: the contract concluded between You and the Company through the Website, following the placement and confirmation of an order, for the purpose of purchasing Products presented on the Website;
Consumer means: any natural person or group of natural persons constituted in associations, acting for purposes outside their commercial, industrial or production, craft or liberal activities;
Economic Operators means: any natural or legal person not falling within the Consumer category, such as, by way of example, persons acting within their commercial, industrial or production, craft or liberal activities (authorized natural persons, companies, liberal professions and similar entities);
GDPR Policies means: the Privacy Policy accessible at https://www.dronerion.ro/confidentiality and the Cookie Policy accessible at https://www.dronerion.ro/cookies;
Return Policy means: the Policy describing the conditions under which you have the right to withdraw from the Distance Contract, namely the right to return Products with a refund of the money paid for their purchase. The Return Policy is accessible at https://www.dronerion.ro/return-policy;
ANPC means: the National Authority for Consumer Protection, with registered office at Aviatorilor Boulevard, No. 72, Sector 1, 011865, Bucharest, website: https://anpc.ro/articol/575/date-contact;
ANSPDCP means: the National Supervisory Authority for Personal Data Processing, with registered office at Gen. Gheorghe Magheru Boulevard, No. 28-30, Sector 1, 010336, Bucharest, Romania, website: https://www.dataprotection.ro/?page=contact&lang=ro.
1.2.1. These Terms and Conditions, together with the Return Policy and the GDPR Policies, apply to all relationships conducted between You and the Company, particularly when you browse and use the Website or when you place an order for our Products.
1.2.2. Thus, to the extent that you browse and use the Website or place an order regarding the Goods offered through the Website, you understand and accept that the relationship between you and the Company will be governed by these Terms and Conditions, the Return Policy and the GDPR Policies, these provisions having binding legal force. In legal terms, by using the Website or by placing and confirming an order, a contract is concluded between You and the Company, whose contractual provisions are determined by the content of these Terms and Conditions, the Return Policy, the GDPR Policies and the applicable legal provisions supplementing them.
1.2.3. If you do not agree with these Terms and Conditions, the Return Policy or the GDPR Policies, please do not use the Website and do not place an order for the Products presented on it.
1.2.4. Furthermore, by using the Website or by placing an order, you declare that you fulfill the legal conditions for giving valid consent and that there is no other legal impediment preventing you from concluding this contract. The Company assumes no responsibility if the information you provide is inaccurate.
1.2.5. Within the meaning of the provisions mentioned above, if you are a Romanian citizen, the age at which you can generally give valid consent is 18 years. If you are not a Romanian citizen, you must verify in your national legislation the conditions under which you can give valid consent before using the Website or placing an order.
2.1.1. Products may be ordered exclusively by placing orders through the Website.
2.1.2. You have the option to create an Account through the Website, following the instructions provided for this purpose. Through this Account you have the ability to purchase the Products presented on the Website. To create the account you must provide the following information: first name, last name, email address, and choose a password.
2.1.3. However, if you wish to purchase Products without registering an Account, it is sufficient to select the desired Product and follow the Website instructions for placing an order.
2.1.4. After creating the Account or selecting Products without registering an Account, you will be able to purchase the Products presented on the Website. Through the User Account you can access and modify some of the information you provided, and also delete your User Account.
2.1.5. If you agreed to receive commercial communications from us (offers, promotions and similar), you have the option to opt out of receiving such communications through your User Account or by following the steps indicated in the emails sent by Us.
2.1.6. To provide reviews of our Products purchased through the Website, please follow the instructions in the emails sent for this purpose by the Company. If you provide a review of our Products, you agree that we may use such review as we deem necessary (such as publishing/displaying it for marketing purposes) until you inform us that you object to a particular use. Furthermore, you understand and accept that the Company may decide to remove reviews that do not use appropriate language, that do not contain accurate information, or in other reasonable circumstances, left to the Company's sole discretion. We seek to ensure that all reviews posted on the Website come from persons who have purchased our products. In this sense, one of the means by which we verify whether reviews are given by buyers who actually purchased our Products is whether they are accompanied by photos of the products delivered by Us.
3.1.1. The Products presented on the Website are sold by the Company. The main characteristics of the Products, together with the associated price, any promotional discounts, available quantity (stock) and any other costs are mentioned on the product presentation pages or on the order page after adding the products to the shopping cart. If you need additional information regarding the Products sold, you may request it at the following email address: [email protected] or at the contact phone number.
3.1.2. You must also note that the displayed images are for presentation purposes only, so in some cases there may be differences in color, accessories, appearance and similar aspects between the images displayed on the Website and the delivered Products.
3.1.3. In the event of errors (including data entry errors, technical errors or similar) regarding the information displayed in connection with the Products on the Website, such as those relating to characteristics, price, applicable discounts, warranties granted, available quantity (stock), costs and similar, the Company reserves the right not to process the orders placed, including in cases where an automatic confirmation regarding the placement of the order was initially transmitted.
3.1.4. In the case mentioned above, the Company will inform you as soon as possible regarding the impossibility of processing the placed order, within a maximum period of 15 days from placement. In this regard, if you have paid for the Products, the Company will ask you, through the aforementioned notification, to provide a bank account to which it may refund the amount paid, or to indicate another method through which to proceed with this reimbursement.
4.1.1. The price of the Products is displayed in full (including all associated costs) on the order page after adding the products to the shopping cart and selecting their specifications. The displayed Product price includes VAT at the standard rate of 21%.
4.1.2. Products purchased until January 30, 2025 may be paid for by cash on delivery, and for orders placed beginning February 1, 2025, Products may be paid for both through electronic payment methods, specifically online payment made with a bank card, and by cash on delivery paid to the courier company at the time of order receipt. More details regarding payment methods can be found in the section dedicated to payment or by following the order placement process.
4.1.3. The invoice for the purchase will be delivered by email after the order is placed. You are obligated to provide us with the correct information necessary for issuing the tax invoice. If there was a problem with accessing or receiving the invoice, please contact us through one of the contact methods so we may remedy the situation and send you the invoice.
4.2.1. To purchase the Products, you must submit an order accordingly, following the instructions in the Website section dedicated to this matter. The approximate delivery period is 2–3 business days and is presented on the order page. Additionally, this may be subject to changes in exceptional situations (public holidays, days off, etc.).
4.2.2. After selecting the desired Products and finalizing your order, you will receive an electronic confirmation regarding the placement of the order at the email address and phone number you indicated. The confirmation of order placement does not equate to acceptance by the Company. Thus, following the placement of the order and receipt of that message, the Company will send you a separate email regarding the dispatch of the order; this message represents the confirmation of the order. The message regarding order confirmation represents the acceptance by the Company of the placed order. In the event that, at the time of placing your order, there were errors regarding the displayed price or its availability (stock), the Company reserves the right not to accept the order, informing you accordingly, pursuant to the clause below.
4.2.3. In the event that, following the placement of the order, it is determined that the ordered Products are no longer in stock or that there was an error regarding the display of information on the Website, the Company will not be able to process your order and will notify you through one of the available contact methods. Thus, the Company reserves the right to perform subsequent verifications regarding the existence of the ordered Products in stock and regarding the absence of errors relating to the information displayed on the Website regarding the ordered Products. In legal terms, the transmission of the order placement confirmation does not also represent the confirmation of the order by the Company, namely the conclusion of the distance Contract.
4.2.4. Following the conclusion of the distance Contract, under the conditions described above, the Company has the right to terminate the contract without being obligated to pay damages in cases where: a) it is determined that the data you entered at the time of placing the order is erroneous/incomplete and thus the delivery of the products cannot be processed; b) the card payment was not accepted, being refused by the issuing bank or by the payment processor with whom the Company collaborates. In these cases, the Company may inform you regarding these matters. In these situations, any obligations assumed under the distance Contract will be terminated.
4.2.5. If you notice that the data entered in the order section is erroneous, please proceed as follows:
4.2.6. After placing and confirming your order, you will not receive a copy of these Terms and Conditions, which are an integral part of the sales contract concluded with you. In this regard, we recommend that you download a copy of the Terms and Conditions applicable to the distance Contract, available on the Website, at the moment of placing the order. You must keep in mind that you may use this copy of the Terms and Conditions exclusively for proving the distance Contract concluded between you and the Company. However, if you have a User Account, you will be able to access the details regarding your order through it.
4.2.7. The distance Contract is concluded in the Romanian language for a determined period, namely the period necessary for executing the obligations of delivering the products, collecting payment and, if applicable, granting the legal warranties.
4.3.1. The ordered Products may be delivered through the partner courier company.
4.3.2. Orders will be shipped through the courier company throughout the country. The approximate delivery period is 2–3 business days and is displayed on the order page.
To the maximum extent permitted by law, the Company cannot be held responsible for irregularities caused by the courier company, namely for the existence of delivery delays beyond the estimated period.
Additionally, you are obligated to verify the integrity of the Product packaging at the moment of delivery, and in the event that it is not in proper condition (presents broken corners, scratches, defects of any kind, etc.), you have the obligation to refuse receipt of the package and request that the delivery agent prepare a delivery report noting all irregularities observed. If you fail to fulfill this obligation, you will no longer be able to claim apparent defects in the Products, it being presumed that they were delivered in proper condition.
4.4.1. In accordance with the provisions of Emergency Ordinance No. 140 of December 28, 2021 regarding certain aspects relating to contracts for the sale of goods ("Emergency Ordinance No. 140/2021"), to the extent that you are a Consumer, you benefit from certain legal warranties in connection with the Products sold by the Company, under the conditions provided by the legal provisions. Please consult the applicable legal provisions or contact us through one of the contact methods for more details.
4.4.2. The Company undertakes to deliver the Products to you in conformity with the distance Contract. Thus, the Company undertakes to deliver the Products in conformity with the descriptions, characteristics and intended use as presented on the product pages. To the extent that you consider that the purchased Products do not correspond to the presented information, please contact us as soon as possible at the indicated contact details to clarify the situation. Thus, the Company will ensure the elimination of Product non-conformities that arise within 2 years of delivery, in accordance with the legal provisions.
4.4.3. The descriptions, characteristics and any other information concerning the Products sold by the Company may be reviewed on the product presentation pages.
4.4.4. Without prejudice to other clauses mentioned in these Terms and Conditions, in the event that you identify a lack of conformity regarding the delivered Products, you have the right to request that we eliminate these non-conformities without you bearing any additional cost, or you have the right to benefit from an appropriate price reduction or the termination (rescission) of the distance Contract concluded regarding the non-conforming Products.
4.4.5. The elimination of Product non-conformities is carried out under the conditions provided by Articles 11 and 12 of Emergency Ordinance No. 140/2021.
4.4.6. The conditions under which the Consumer may obtain an appropriate price reduction or the termination (rescission) of the distance Contract are provided by Articles 11, 13 and 14 of Emergency Ordinance No. 140/2021.
4.4.7. Please consult the legal provisions or contact us in this regard should you wish to learn more details concerning these warranties or should you wish to exercise these rights.
4.4.8. For the warranty to apply, the non-conformity must have existed at the moment of delivery of the Products. The legal warranty does not cover situations in which the non-conformity arose after the moment of delivery, in accordance with Article 9 of Emergency Ordinance No. 140/2021.
4.4.9. For the elimination of non-conformities under the conditions provided in this chapter, please contact us at the email address: [email protected]. To exercise the warranty right under the conditions of this chapter, please retain and present to us the invoice for the purchased Products. To establish the warranty right, please send us the Products, accompanied by the invoice attesting to their purchase, to the address: Suceava County, Herla Village, Slatina Commune, No. 324, room 1.
4.4.10. In order for the warranty to be granted, the Products must be presented in an undeteriorated condition, together with all associated accessories (if applicable). Additionally, in order to identify the purchase made and thus grant the corresponding warranty, it is necessary that you present a copy of the tax invoice you received following the purchase of the Products. Failure to present these may result in the rejection of the warranty request.
The warranty is not granted for Products presenting visible physical defects, such as impacts, cracks, chips, burned components, mechanical shocks and similar, or for non-conformities caused by subjecting the Products to chemical treatments, large temperature or pressure variations, improper handling and similar, which did not exist on the date of delivery by the Company. Additionally, the warranty is not granted for: destruction of internal circuits due to shocks, deterioration of the marking with the model and serial number of the device or of any warranty seals, defects resulting from non-compliance with the usage, transport, handling and installation instructions provided in the user manual available on the manufacturer's website, flooding, fire, sun exposure, electrical discharges, improper supply voltage, use of the Products in conditions of humidity, dust or harmful substances, unauthorized interventions, improper modifications or installations.
The Products will be accompanied by a user manual and assembly instructions, as applicable, which we ask you to read carefully and keep in mind when using the Products.
4.4.11. Please consult the legal provisions or contact us in this regard should you wish to learn more details concerning these warranties or should you wish to exercise these rights.
4.4.12. To the extent that only some of the ordered Products present non-conformities, the legal warranty regarding conformity will be exercised only with respect to these.
5.1.1. The entire content available on the Website is protected by intellectual property rights. Any copying, recording, downloading, transmission, reproduction and distribution of the Website content is prohibited, except under the conditions permitted by law and by the Company.
6.1.1. If you have the status of Consumer, you benefit from the right to withdraw from the contract, namely the right to return the Products within a period of 14 days from the moment of receiving them. If you do not have Consumer status, you understand and accept that you do not benefit from the right of withdrawal from the Contract (Product return right). The legal provisions regulating the withdrawal right are those contained in Art. 9 para. (1) of Government Emergency Ordinance No. 34/2014, which provides as follows: "Except for the cases provided in Art. 16, the consumer benefits from a period of 14 days to withdraw from a distance contract or from a contract concluded outside business premises, without being required to justify the withdrawal decision and without bearing costs other than those provided in Art. 13 para. (3) and Art. 14."
6.1.2. In this regard, you may exercise your withdrawal right through the return form available on the Website, and you will be contacted by our courier partner in order to hand over the Products. You must complete the form and communicate it to us before the expiration of the 14-day period, by electronic mail, at the address provided for contact, namely: [email protected].
6.1.3. You will bear the cost of transport related to the return of the Product.
6.1.4. However, in the cases provided by Art. 16 of Government Emergency Ordinance No. 34/2014, you do not benefit from the right of withdrawal/right of return of the purchased Products. Thus, if the purchased Products fall into one of the categories provided by Art. 16, you cannot proceed with their return. In this regard, this concerns in particular:
6.1.5. Thus, you understand and accept that if the ordered Product falls into one of the categories mentioned above, you will not be able to return the ordered Product, this situation being excluded from the granting of the return right, in accordance with the legal provisions.
6.1.6. By way of example, if the ordered Product was made according to your desired specifications or is clearly personalized, you understand and accept, expressly, that it can no longer be returned, given the applicable legal provisions.
6.1.7. If you have paid the price of the Products (including transport costs), you declare and expressly accept that this price received shall be refunded to you by bank transfer, to the account indicated in the form provided for the return. The sums in question will be refunded within a maximum of 14 days from the communication of the withdrawal, subject to the return of the Products before the expiration of this period. It is possible that the time period for refunding the sums may be extended, in case the Products reach Us towards the end of the mentioned 14-day period.
6.1.8. Prior to refunding the money paid as the price, the Company reserves the right to carry out inspections on the date of the return of the Products, to ensure they do not present deterioration, unauthorized uses or non-conformities. If the returned Products present non-conformities or unauthorized uses, the value of the price paid by you, to be refunded, will be reduced by the sum necessary to remedy these non-conformities. In this regard, if applicable, we will inform you accordingly. The legal provisions on the matter provide: "the consumer is responsible only with regard to the diminution in the value of the products resulting from their handling, other than what is necessary to establish the nature, characteristics and functioning of the products. The diminution in the value of the products must not be a deterrent for the consumer in exercising the right of withdrawal."
6.1.9. For example, handling acceptable for determining the nature, characteristics and functioning of the Products includes:
The following actions that lead to a diminution in the value of the Product are not permitted, just as they are not permitted in stores either:
6.1.10. Any use or different handling of the Products, beyond the necessary limit, which generates deterioration or non-conformities upon them, will result in your obligation to bear the diminution in the value of the Products caused by these deteriorations or non-conformities. In this case, the Company will offset the value of the non-conformities or deteriorations against the sums that should have been refunded to you, and will refund you only the resulting difference.
7.1.1. The processing of personal data by the Company is carried out in accordance with the Privacy Policy and the Cookie Policy available on the Website. Please access the information in question for more details on this subject.
8.1.1. The Company does not assume any responsibility regarding the manner in which you use the Website or the Company's Products insofar as they were used contrary to the instructions presented on the Website. The Company does not guarantee any result regarding the use of the Website.
8.1.2. Furthermore, the Company does not assume any responsibility regarding the non-functionality of the Website due to various technical problems that may occur or the need to perform maintenance. You understand and accept that the Company cannot be held responsible in case you cannot access the Website during certain periods of time.
8.1.3. It is your obligation to ensure that you meet all legal conditions to use the Website and that through these activities you do not violate any legal provision that may be applicable to you or to the place where you are located. In this regard, the Company has no obligation to inform you regarding the regulations or laws applicable to your situation; you bear full responsibility for knowing these aspects and acting accordingly.
8.1.4. To the maximum extent permitted by law, the Company is exonerated from liability in cases of force majeure and fortuitous events.
9.1.1. Any complaints you have regarding the Company's Products or concerning the Company may be submitted through the contact details provided, preferably by email, at: [email protected].
9.1.2. Upon receipt of the complaint, the Company will provide you with a response as soon as possible, preferably no later than 30 days. If more time is needed to resolve the complaint, the Company will inform you accordingly.
9.1.3. The notification mentioned above or the response to your complaint will be communicated to the email address mentioned in the form.
9.1.4. If you wish and have consumer status, you may resort to an alternative dispute resolution procedure. More information regarding the ODR Platform can be accessed here: https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/online-dispute-resolution/index_ro.htm.
9.2.1. The Company has the right to assign and subcontract, in whole or in part, the rights and obligations provided under this contract, without requiring your prior consent. In other words, by accepting these Terms and Conditions, you agree and authorize the Company to assign or subcontract, in whole or in part, this contract without needing to obtain your prior consent.
10.1.1. By accepting these Terms and Conditions, you agree that the law applicable to the entire contract shall be Romanian law, both as regards substantive and formal conditions.
10.1.2. The place of conclusion of this contract is considered to be Suceava, Romania.
10.1.3. The Company reserves the right to modify these Terms and Conditions as it deems necessary. If, after such modifications, you do not agree with the new content, please do not use the Website or the Company's Products.
10.1.4. If any clause of these Terms and Conditions cannot be applied for any reason, that clause will be replaced with the legal provision relevant to the situation for which the clause was agreed and which most closely approximates the meaning of the inapplicable clause.
10.1.5. By accepting these Terms and Conditions, you agree that any disputes arising between you and the Company shall be resolved by the competent courts in Romania at the Company's registered office or, in the case of Consumers, by the courts provided for by the legal provisions.
10.1.6. Any communications, in order to be valid, shall be made exclusively in writing, at the contact details provided or through electronic means, at the address: [email protected].
10.1.7. To facilitate communication with you in order to obtain certain information, you may also contact us at the telephone number: +40 742 301 892.
This document was last updated on 27.07.2026.
ONE DRONE SOLUTIONS S.R.L.
Tax identification number: RO50440091
Trade register number: ROONRC.J2024016581003
Address: Herla, Slatina, No. 324, Suceava County, Romania
EORI Number: RO50440091
CAEN Code: 4791 - Retail sale via internet
©2026 Dronerion. All rights reserved.
